Salesforce Communications Cloud

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United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

Access the archiving strategy and determine how storage will be cleared though archiving.

Analyze an external data storage system for more cost effective data storage

Identify the storage needs between data storage and file storage.

Calculate the file and data storage required based on required data volume and file attachment requirements.

Analyze the storage usage of the existing legacy system

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production. What two action a consultant shall recommend once the load is completed in production?

Inform the business that data migration is completed and errors resolved in development

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Raise support case to retrieve a data load report to summarize the data load.

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic

Use Apex to be able to send the customized payload and interpret the response

Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

Attach an Omniscript ta task and handle the integration manually

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

Assets based ordering

Digital commerce

Mobile subscription Management

Enterprise Sales Management

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

Pricing plan

Calculation Matrix

Price lists

Attribute

Fields

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Accommodate the feature since otherwise business representative will not accept the iteration results.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Apply Promotion

Change of Plan

Modify Order

Disconnect and New order

Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Mobile Offer Spec Type’ Object Type.

Create ‘Mobile offer Spec Type’ with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

Create ‘base offer Spec Type’ object type with all attribute and associate mobile device offer with this object type

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Base Offer Spec Type’ Object Type.

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request. The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

What will be the overall cost for migration?

What tools and databases will be used to perform the migration

What is the quality, structure and frequency of the data migration?

What data and from which system will be migrated

Who will be the main point of contact for migration

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

Implement a milestone orchestration item to execute request on the fulfillment system for activation

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line. Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

An error at runtime no value will be assigned to the attribute “installation Type” on the technical product

An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product

No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

User, Person Account, Billing Account, Service Account, Contacts, Assets.

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Use the versioning feature and comparing the prices for the version product after having enabled the feature

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

Use price list history checking the changes done after having enabled the track field history on the Price list entry object

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?

Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Handle the complex business processes manually outside the IT landscape.

Access the entire architecture to identify application that can be decommission.

Harmonize their business plan to reduce the complexity

What are the 3 keys inputs used by order management to determine the output of MACD order.

Order and order item details

Fulfillment request and fulfillment request line records

Quote and quote line items records

Commercial and technical product configurations

Assets and inventory item records

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.

Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Split Line Items in the same order before submitting the order and request an increase to order size limits

Ensure platform Events mode is enabled for Order Management

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

Use Data raptor technology to make the request and return the response to order management

Design for one callout each request and cache the identifier in memory

Design integration procedure that makes both request and returns the result to order Management.

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog. Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

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