Salesforce Advanced Administrator

Welcome to your Salesforce Advanced Administrator

1.

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause or the charges to routing?

The old workflow rules are still active and impacting routing.

The flow precedes assignment rules; workflow rules are after assignment rules.

Assignment rules no longer reference the correct fields.

Multiple automation tools have been used and the automation is executed in a different order.

2.

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. Hour should the administrator track third-party financial advisors and the customers they work with?

Create a Hierarchical lookup on Account to track loan advisors’ customers.

Set up Contacts to Multiple Accounts for loan advisors.

Use a B2B Account Model to track loan advisors’ customers.

Use a Hierarchical lookup on Contact to track loan advisors’ customers,

3.

On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous. Which Lightning component should the administrator define dynamic action buttons?

Record Detail

Highlights Panel

Activities

Related Lists

4.

An administrator created a new custom object. When trying to upload new records to the custom object using. Date Loader, they are unable to see the new custom object in the list of available objects. What should the administrator do to resolve the issue?

Assign a permission set to give them access to the new object.

Check the Field-Level Security of the new custom object’s Name field.

Ensure Allow Sharing is checked on the custom object.

Confirm the object us marked as deployed and not in development.

5.

The salts team at Universal Containers has asked the administrator to build functionality to automatically update the account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created. What feature should the administrator use to build this functionality?

Screen flow

Workflow rule

Record-triggered flow

Assignment rule

6.

How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?

Run a report at the end of each quarter to update the finance team on pipeline status.

Set up collaborative forecasting to view quota against the open pipeline.

Create a custom Forecasting object to inform the finance team on the status of deals.

Show the finance team how to use the Opportunity Kanban List View.

7.

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly?

Configure ore app per department and activate record pages for each app.

Create permission sets for each department and assign them to the backup team users.

Adjust the profile of the backup users each day to align with the proper access they require.

Allow the backup team users to update their own profile with Delegated Administration.

8.

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email. What should the administrator use to email the Case Owner?

Email-to-Case

Outbound Message

Before Save Flow

After Save Flow

9.

The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there Is a validation rule to ensure clean data on case records. Why arc records being updated with data that violates the validation rule?

The data change Is triggered by an update record Flow element.

The field is being updated by a workflow field update.

The field is being updated by an Apex before trigger.

The user has the Modify All Data permission on the object.

10.

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next. Which two options should an administrator use to solve this scenario? Choose 2 answers

Add forms as attachments.

Make custom fields.

Create a custom object.

Turn on Field Tracking.

11.

Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption. How will this impact users when reading, editing, or reporting on Accounts?

Users will need the View Encrypted Data permission to edit the field.

Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.

Encrypted fields can be added to a list view and rule filters.

Encrypted fields are unable to be used the report criteria or list views filters.

12.

Dreamhouse Realty recently learned that the major listing service it utilizes can accept messages to a specific endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has been approved. What automation tool should the administrator configure?

Flow

Platform Event

Process Builder

Email Alert

13.

Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and Opportunity to a lookup relationship. The system administrator has made the necessary changes in a full sandbox and has successfully tested them against NTO's data. Now that the changes are ready to implement in production, what should the system administrator do next?

Make the changes directly in the production org.

Create an Unmanaged Package to distribute to production.

Use Data Loader to export the changes to the production org.

Add the components to an outbound change set and deploy it to production.

14.

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers. What sharing mechanism should be used?

organization wide Defaults

Role Hierarchy

Manual Sharing

Sharing Settings

15.

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles. How should an administrator ensure the proper users will receive the email?

Configure a queue for the project team and have members view the queue’s list view.

Use sharing rules to automatically share with the individual users in the project team.

Move the project users to the same role and send the email alert to everyone in the role.

Create public groups for each project team and send the email alert to the project group.

16.

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?

Use validation rules targeting the logged-in user.

Add View All access for the object via the managers profile.

Create sharing rules for each manager based on the record owner.

Grant access using hierarchies via the sharing settings.

17.

The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production. Which step should the administrator take? Activate the flow administrator take?

Activate the flow manually after deployment.

Include the active and prior inactive flow version in the Change Set.

Ensure there is an active flow version in the sandbox.

Deployment the flow, with the Metadata API instead of Change Sets

18.

Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience. What should an administrator recommend?

Create a screen flow to pull all related opportunities onto one page.

Enable Subtab Record Browsing in the Setup menu.

Configure Split Lit Views.

Implement Service Console.

19.

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team. Which two options would be required for a sales rep to add a rep to the opportunity team? Choose 2 answers

Transferred ownership of the Opportunity to the sales rep

A permission with Edit access on the Account object

A role above the Opportunity owner in the role hierarchy

Transferred ownership of the Account to the sales rep

20.

Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs to correct a spelling error in the displayed text in one of the Lightning web components. What is the recommended tool to make the change?

Developer Org

VisualStudio Code

Salesforce Lightning Inspector

Developer Console

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